Serenity Prime Official Website › Refund policy
Refund policySerenity Prime Refund Policy
Returns run through the order desk on +1 (302) 200-3480, inside 60 days, with the buyer paying the return postage.
Put your full name, email address and order ID inside the box, post it with tracking, and expect 3 to 5 business days for the return to be processed once credited and 5 to 10 more for the card. Two return addresses are in circulation, so confirm the current one before posting.
The procedure, the addresses, the costs and the two waits, written as a policy.
What this Serenity Prime refund policy covers
Which orders this covers, which it does not, and which document wins.
This policy covers orders placed through the official checkout reached from this website. It is published by Serenityprimes, the USA Authorized Serenity Prime Retailer, and it describes the seller’s own terms as this desk understands them on 19 September 2026.
It does not cover a bottle bought from a marketplace listing, an auction site or a third-party shop. Those sellers publish their own returns terms and this one does not extend to them.
Where this page and the seller’s own refund page disagree, the seller’s page governs the transaction. Both readings are set out below rather than reconciled silently, and corrections go to [email protected].
Who is eligible for a Serenity Prime refund
Seven situations, and which of them is actually a refund.
| Situation | Eligible? | Notes |
|---|---|---|
| Inside the window, bottles opened | Yes | The guarantee covers opened bottles and no reason is required. |
| Inside the window, bottles sealed | Yes | The straightforward case. Post the pack back with the paperwork inside. |
| Inside the window, one bottle of six used | Yes | Send the whole pack back. Ask the desk to confirm what it wants returned. |
| Outside the window | No | Sixty days is sixty days. Counting from the day you paid keeps you clear of both published start dates. |
| Bought from a third-party seller | Not under this policy | That seller’s own returns terms apply instead. |
| Parcel damaged in transit | Handled separately | Photograph the parcel before unpacking and call +1 (302) 200-3480. A damage claim is not a refund request. |
| Parcel never arrived | Handled separately | That is a carrier claim, opened by the order desk, and it is not a return. |
Every row runs through the same order desk. The website address in the footer cannot open an order record.
The two Serenity Prime return addresses in circulation
Two addresses, two start dates, and one phone call that settles both.
This is the one part of the procedure worth a phone call rather than an assumption, and the reason is that two addresses exist.
The pack this desk works from gives 32 Avenue of the Americas, Floor 22, New York, NY 10013, USA and counts the sixty days from the date of purchase. The seller’s own refund page gives 19655 E 35th Dr #100, Aurora CO 80011 and counts the sixty days from the day the parcel ships.
Both want the bottles back, both give sixty days, and neither pays the return postage. The difference is which warehouse receives the parcel and which date starts the clock.
A parcel posted to the wrong one of those two will not be refused, and it will take longer and may be logged against a different record. So the instruction is simple: call +1 (302) 200-3480, ask for the current return address with the authorisation, and write it down.
This desk publishes both rather than picking one, because picking one silently would be the kind of tidy that costs somebody a refund.
| Source | Return address | When the sixty days start |
|---|---|---|
| The distributor pack this desk works from | 32 Avenue of the Americas, Floor 22, New York, NY 10013, USA | The date of purchase |
| The seller’s own refund page | 19655 E 35th Dr #100, Aurora, CO 80011 | The day the parcel ships |
Confirm which applies to your order before posting anything. The order desk will give it in writing on request.
The Serenity Prime return procedure, step by step
Five steps, and the one omission that stalls a refund most often.
An authorisation, before anything is packed
Telephone +1 (302) 200-3480 and give the order ID. Under this policy a return is not accepted without an authorisation, and the website address published in the footer has no access to the order system and cannot issue one.
The return address, confirmed for your order
Request it on the same call. Because two addresses appear in the seller’s own documents, the one applying to a given order is established by the desk rather than inferred from a published page.
Identification inside the carton
Name as given at the checkout, the email address used with it, and the order ID, on a slip inside the box. A carton that arrives carrying none of those cannot be reconciled against a payment and the claim halts at that point.
Carriage, at the buyer’s expense, with tracking
Return carriage is not reimbursed under this policy. A tracked service is strongly advised: the tracking reference is the only evidence that the goods reached the warehouse.
Processing, then settlement
Three to five business days are allowed for processing once the return is credited. Settlement to the original card follows and takes a further five to ten days, which is the issuing bank’s period rather than the seller’s.
One detail is worth repeating because it is the commonest cause of a stalled refund: a box arriving with no name, no email address and no order ID inside it. A warehouse receiving an unmarked parcel has no way to match it to a payment.
How to pack a Serenity Prime return
Six things to do before the box is sealed.
- Put a note inside the box with your full name, the email address used at the checkout, and the order ID. Handwritten is fine.
- Include every bottle from the order, opened and unopened. Send the whole pack rather than a selection.
- Pad the box. Bottles that arrive broken are harder to process than bottles that arrive intact, whatever the paperwork says.
- Use a tracked service and keep the receipt until the money is on the card.
- Write the return authorisation reference on the outside of the box if the desk gave you one.
- Photograph the packed box before you seal it. It takes five seconds and settles most disputes about what was sent.
How long a Serenity Prime refund takes to arrive
Four stages, and which party owns each one.
| Stage | How long | Who controls it |
|---|---|---|
| Posting the parcel | However long your chosen service takes | You and the post |
| The seller processing the return | 3 to 5 business days after it is credited | The seller |
| The card refund clearing | 5 to 10 days | Your bank |
| Total, posting to money on the card | Around three weeks is ordinary | Three parties, in that order |
The second and third are separate waits, and the third is the one nobody at either desk can speed up.
A refund appears on a card statement as a credit against the original transaction rather than as a new incoming payment, which is why people occasionally miss it while looking for the wrong thing.
If three weeks have passed since the parcel was signed for and nothing has appeared, call +1 (302) 200-3480 with the tracking reference as well as the order ID. The tracking reference is what proves the parcel arrived.
If a Serenity Prime refund stalls
Five steps in order, and the reference each one needs.
Check the parcel was signed for
The tracking record is the evidence. Nothing starts until the warehouse has it, and an untracked parcel cannot be proved to have arrived at all.
Call the order desk with the tracking reference
+1 (302) 200-3480. The order ID alone is not enough once a parcel is in the post; the tracking reference is what ties the two together.
Ask for the date the return was credited
That date starts the 3 to 5 business days. Knowing it turns a vague wait into a specific one.
Then ask your bank
A credit that has been issued and not yet shown is a bank question. Card refunds routinely take the full 10 days and occasionally a little more.
Keep every reference until it lands
Order ID, tracking number, authorisation reference and the name of whoever you spoke to. A refund that needs chasing twice is chased far more easily with those four written down.
Who to contact about a Serenity Prime refund
Four rows, and the line between the two desks.
| Desk | Reach it at | What it handles |
|---|---|---|
| Tracking, changes and refunds | +1 (302) 200-3480 | Everything requiring an order record to be opened. This is the desk that issues a return authorisation. |
| Website, corrections, privacy and press | [email protected] | This website’s own pages. Mon–Fri 9:00am–5:00pm ET. It cannot see orders and cannot start a refund. |
| Office | 1 New York Plaza, Floor 18, New York, NY 10004, USA | The registered business address of this desk. |
| Returns | 32 Avenue of the Americas, Floor 22, New York, NY 10013, USA | The address on the pack this desk works from. Confirm the current one with the order desk before posting. |
Two desks, two addresses, and one rule: if it needs an order looked up, it is the phone.
Sources referenced on this Serenity Prime policy page
This page is procedural. The two references below are general rather than specific to the refund terms.
- Using Dietary Supplements Wisely. National Center for Complementary and Integrative Health, National Institutes of Health. https://www.nccih.nih.gov/health/using-dietary-supplements-wisely
- Erland LA, Saxena PK. Melatonin Natural Health Products and Supplements: Presence of Serotonin and Significant Variability of Melatonin Content. J Clin Sleep Med. 2017;13(2):275-281. PMID 27855744. https://pubmed.ncbi.nlm.nih.gov/27855744/
Order Serenity Prime knowing exactly how to send it back
60 days from the date of purchase, opened bottles included, one phone call to start it and a written procedure to follow.
One bottle $69 · six bottles $294 · 60-day money-back guarantee
Order Serenity Prime On The Official Website60 capsules a bottle · lot SER-26/SE-3930 · free US shipping
